Full-service customer onboarding and product training
We won’t leave you hanging. When you work with Northern BI, you have full access to our customer success team at no extra charge.
Even the world’s most advanced telematics technology can become shelfware. When you work with Northern Business Intelligence, we work tirelessly to make sure that doesn’t happen. Our Customer Success Managers are experts at guiding you through a successful telematics implementation from start to wherever the road ends. You can count on us for product knowledge, workforce training, system updates and everything in between. When it comes to combining top-quality vehicle telematics and customer support, no one does it better than Northern BI.
“I can’t express enough how pleased I am with the customer service at Northern Bi. I dealt with them in my previous job and pressed to bring them to my current organization. I now have a happy group of managers and directors with the current system.”
“NBI’s Customer Success Manager has been crucial in the success of this implementation – through the initial setup, troubleshooting of issues, to the coordination of training. This project’s success is because of our CSM’s efforts.”
Full-service customized training and onboarding
Implementing new technology can be complex. We simplify the complicated by guiding you through the project every step of the way.
No two organizations are the same. Nor is their use of the same technology. At Northern BI, we tailor our approach while sharing best practices.
Our customized remote training sessions empower you and your team to quickly maximize your ability to use telematics technology.
How Northern BI does telematics support differently
Working with Northern BI means you have support not just at the point-of-sale, but for however long you need us. Whether it’s change management guidance, system setup, customized training or regular project meetings – we include these services, along with many more, at no extra charge. Once you’re set-up with the right telematics, an assigned Customer Service Manager will work to ensure the technology adjusts to your business needs. At Northern BI, your success is our success. Our goal is to use telematics technology to find opportunities to better optimize your business.