Customer support

Northern BI is our name, customer support is our game

Northern BI delivers what few competitors in the industry can. We exceed customer expectations by focusing on superior customer service. The enterprise quality of the Geotab tracking device speaks for itself – what really matters is having someone to call when you need a hand. 

Helping customers achieve the highest return on their investment is what we do best. We’ve helped small and large government departments, business corporations and family-run transport companies see huge returns by using our vehicle telematics services.

Contact a Client Solutions Specialist

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Need additional training or help with onboarding?

The great thing about being a Northern BI customer is having unlimited access to our knowledgeable Customer Success and Client Solution teams. They’re experts in training and onboarding businesses of all sizes with Geotab solutions. Whether you need a custom training plan, a virtual session or a hands-on workshop, our Customer Success Managers are dedicated to implementing successful product adoptions. All free of charge when you’re a Northern BI customer!

Geotab support documents and guides

Geotab Product Guide

Get the most out of your Geotab telematics platform, with their always updated product guide.

Geotab Support Documentation

Access to Geotab’s detailed support documentation for GO devices, IOX and Add-Ons, harness and firmware.

Geotab Installation Documentation

Access to Geotab’s detailed installation guides.

Frequently asked questions

Equip your team with technology that’s dependable, secured, and provides data in real-time. Search frequently asked questions about Geotab products and software.